Host / CRM
- Nagpur, Maharashtra
- Full-time
- 1+ years
About the role
As our Host / Customer Relationship Manager you will create a great first impression, manage guest flow and reservations, and help build a loyal community around Saplings.
Key responsibilities
- Greet and seat guests and manage the waiting list and reservations
- Handle guest queries, feedback and complaints professionally
- Maintain customer records and follow up with regular guests
- Coordinate with the café and kitchen teams for smooth service
- Support loyalty programmes, roastery tour bookings and promotions
What we are looking for
- 1+ years in hospitality, front office or customer service
- Excellent communication skills in English and Hindi/Marathi
- Pleasant, well-groomed and customer-focused
- Basic computer skills (WhatsApp, email, spreadsheets)
Why join Saplings?
Be part of a growing specialty coffee brand from Nagpur, learn from a passionate team and grow your career with us.